The Customer-Driven Culture: A Microsoft Story
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization
| Price | $34.09 - $51.99
|
| Rating |   |
| Authors | Travis Lowdermilk, Monty Hammontree |
| Publisher | O'Reilly Media |
| Published | 2020 |
| Pages | 210 |
| Language | English |
| Format | Paper book / ebook (PDF) |
| ISBN-10 | 1492058718 |
| ISBN-13 | 9781492058717 |
If you're striving to make products and services that your customers will love, then you'll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational knowledge becomes siloed, employees move to safeguard their expertise, and customer data creates polarization and infighting between teams. All of these challenges widen the distance between the people who make your products and the customers who use them.
To meet today's challenges, companies need to do more than build processes for customer-driven products. They need to create a customer-driven culture.
With the help of his friend and mentor Monty Hammontree, Travis Lowdermilk takes readers through the cultural transformation of the Developer Division at Microsoft. This book shows readers how to "hack" their culture and reduce the distance between them and their customers' needs. It's a uniquely personal story that's told amidst a cultural revolution at one of the largest software companies in the world.
This story acts as your guide. You'll learn how to:
Establish a Common Language: Help employees change their thinking and actions;
Build Bridges, Not Walls: Treat product building as a team sport;
Encourage Learning Versus Knowing: Help your team understand their customers;
Build Leaders That Build Your Culture: Showcase star employees to inspire others;
Meet Teams Where They Are: Make it easy for teams to to adopt vital behavior changes;
Make Data Relatable: Move beyond numbers and focus on empathizing with customers.
- Travis Lowdermilk (3 books)
- Monty Hammontree
4 5 2
Similar Books
by Travis Lowdermilk, Jessica Rich
Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That's where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify thei...
Price: $22.99 | Publisher: O'Reilly Media | Release: 2017
Architecting Microsoft Azure Solutions - Exam Guide 70-535
by Sjoukje Zaal
Architecting Microsoft Azure Solutions: Exam Guide 70-535 will get Azure architects and developers up-to-date with the latest updates on Azure from an architecture and design perspective. The book includes all the topics that are still relevant from the previous 70-534 exam, and is updated with latest topics covered, including Artificial ...
Price: $35.99 | Publisher: Packt Publishing | Release: 2018
Applied Microsoft Business Intelligence
by Patrick LeBlanc, Jessica M. Moss, Dejan Sarka, Dustin Ryan
Applied Microsoft Business Intelligence shows you how to leverage the complete set of Microsoft tools - including Microsoft Office and SQL Server - to better analyze business data.This book provides best practices for building complete BI solutions using the full Microsoft toolset. You will learn how to effectively use SQL Server Analysis...
Price: $33.89 | Publisher: Wiley | Release: 2015
by Steven Levy
Steven Levy's classic book about the original hackers of the computer revolution is now available in a special 25th anniversary edition, with updated material from noteworthy hackers such as Bill Gates, Mark Zuckerberg, Richard Stallman, and Steve Wozniak. Hackers traces the exploits of innovators from the research labs in the late 1950s ...
Price: $15.95 | Publisher: O'Reilly Media | Release: 2010
Checking Out with the Payment Request API
by Alex Libby
Quickly create consistent checkouts for use within websites, using the power of the HTML5 Payment Request API. This project-oriented book simplifies the process of creating and manipulating checkouts with the Payment Request API in browsers for websites or online applications, using little more than a text editor or free software.One of t...
Price: $28.07 | Publisher: Apress | Release: 2019
The Data-Driven Project Manager
by Mario Vanhoucke
Discover solutions to common obstacles faced by project managers. Written as a business novel, the book is highly interactive, allowing readers to participate and consider options at each stage of a project. The book is based on years of experience, both through the author's research projects as well as his teaching lectures at business s...
Price: $20.96 | Publisher: Apress | Release: 2018
Beyond Bullet Points, 4th Edition
by Cliff Atkinson
Think beyond bullet points - and amplify the impact of your message! Now in its fourth edition, this popular classic illuminates an innovative, step-by-step methodology designed to unlock the amazing visual story waiting to be released from your message. Communications expert Cliff Atkinson shows how to apply classic storytelling tenets a...
Price: $18.58 | Publisher: Microsoft Press | Release: 2018
Automating Microsoft Azure with PowerShell
by John Chapman, Aman Dhally
This book is a one-stop guide on managing Microsoft Azure services using PowerShell. Administrators and developers will learn how to use PowerShell to create and manage Azure websites, virtual machines, SQL databases, and so on.Starting with an introduction to Windows PowerShell, this book will assist you in connecting to Microsoft Azure ...
Price: $23.99 | Publisher: Packt Publishing | Release: 2015