Salesforce CRM Admin Cookbook

Over 40 recipes to make effective use of Salesforce CRM with the use of hidden features, advanced user interface techniques, and real-world solutions



Bookstore > Books > Salesforce CRM Admin Cookbook

Price$26.49 - $54.33
Rating
AuthorPaul Goodey
PublisherPackt Publishing
Published2013
Pages266
LanguageEnglish
FormatPaper book / ebook (PDF)
ISBN-101849684243
ISBN-139781849684248
EBook Hardcover Paperback

Salesforce CRM is a market-leading customer relationship management (CRM) application that is accessed over the Internet. It is a proven system which helps to manage large volumes of information across an organization and also improves communication between departments for exceptional customer service. The CRM application is available for the management of sales projections and orders, marketing plans, knowledge management, service and support, partner relationships, and data analytics. The application greatly enhances a company's sales performance, improves customer satisfaction, and provides a robust customer relationship management system for an organization. For optimum performance of the system, there are a lot of things for you as the Salesforce administrator to know and tackle, but there isn't a single book which focuses on the administrative aspect of Salesforce CRM.




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