RT Essentials



Bookstore > Books > RT Essentials

Price$4.09 - $31.99
Rating
AuthorsJesse Vincent, Robert Spier, Dave Rolsky, Darren Chamberlain, Richard Foley
PublisherO'Reilly Media
Published2005
Pages224
LanguageEnglish
FormatPaper book / ebook (PDF)
ISBN-100596006683
ISBN-139780596006686
EBook Hardcover Paperback

In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do.

This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.

RT Essentials, co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also chapter filled with suggested uses for RT inside your organization.




4 5 53

Similar Books


Introducing Windows Server 2012 RTM Edition

Introducing Windows Server 2012 RTM Edition

by Mitch Tulloch

Get a head start evaluating Window Server 2012 - with technical insights from a Microsoft MVP who's worked extensively with the beta release. This practical introduction illuminates new features and capabilities, with scenarios demonstrating how the platform can meet the needs of your business.Based on final, release-to-manufacturing...

Price:  $3.74  |  Publisher:  Microsoft Press  |  Release:  2012

Game Development Tool Essentials

Game Development Tool Essentials

by Paula Berinstein, Nicusor Nedelcu, Alessandro Ardolino, Remi Arnaud, Simon Franco, Adrien Herubel, John McCutchan, Benjamin Nitschke, Don Olmstead, Fabrice Robinet, Christian Ronchi, Gustavo Samour, Rita Turkowski, Robert Walter

Game Development Tool Essentials provides must-have tips and tricks from industry professionals for strengthening and streamlining your game tools pipeline. Everyone knows the game tools pipeline is important, but in the current environment of shrinking budgets and increased time pressure, developers often have to settle for inefficient, ...

Price:  $37.58  |  Publisher:  Apress  |  Release:  2014

Developing Web Applications with Oracle ADF Essentials

Developing Web Applications with Oracle ADF Essentials

by Sten E. Vesterli

With ADF, Oracle gives you the chance to use the powerful tool used by Oracle's own developers. Modern enterprise applications must be user-friendly, visually attractive, and fast performing. Oracle Fusion Applications are just that; but to get the desired output you need proven methods to use this powerful and flexible tool to achie...

Price:  $29.99  |  Publisher:  Packt Publishing  |  Release:  2013

Maven Essentials

Maven Essentials

by Prabath Siriwardena

Maven is the #1 build tool used by developers and it has been around for more than a decade. Maven stands out among other build tools due to its extremely extensible architecture, which is built on of the concept of convention over configuration. It's widely used by many open source Java projects under Apache Software Foundation, Sou...

Price:  $24.99  |  Publisher:  Packt Publishing  |  Release:  2015

KnockoutJS Essentials

KnockoutJS Essentials

by Jorge Ferrando

KnockoutJS is a Model View ViewModel (MVVM) framework that allows you to simplify the design of complex user. Knockout makes data manipulation simple and leads to maintainable web applications.KnockoutJS Essentials gives you an insight into the best practices when designing and building MVVM web applications using the KnockoutJS framework...

Price:  $39.99  |  Publisher:  Packt Publishing  |  Release:  2015

Multiplayer Game Programming

Multiplayer Game Programming

by Josh Glazer, Sanjay Madhav

Networked multiplayer games are a multibillion dollar business: some games now attract tens of millions of players. In this practical, code-rich guide, Joshua Glazer and Sanjay Madhav guide you through every aspect of engineering them. Drawing on their immense experience as both game developers and instructors, the authors lead you throug...

Price:  $33.99  |  Publisher:  Addison-Wesley  |  Release:  2015

Introduction to Android Application Development, 4th Edition

Introduction to Android Application Development, 4th Edition

by Joseph Annuzzi, Lauren Darcey, Shane Conder

This fully reworked edition of a proven title is the most useful real-world guide to building robust, commercial-grade Androidâ„¢ apps. The content is revised and updated for the latest Android 4.3 SDK and the newest development best practices. Introduction to Androidâ„¢ Application Development: Android Essentials, Fourth Edition,covers a...

Price:  $4.58  |  Publisher:  Addison-Wesley  |  Release:  2013

SVG Essentials

SVG Essentials

by J. Eisenberg

Scalable Vector Graphics -- or SVG -- is the new XML-based graphics standard from the W3C that will enable Web documents to be smaller, faster and more interactive. This insightful book takes you through the ins and outs of SVG, from the basics to more complicated features. Whether you're a graphic designer looking for new tools, or ...

Price:  $8.96  |  Publisher:  O'Reilly Media  |  Release:  2002