Designing Delivery

Rethinking IT in the Digital Service Economy



Bookstore > Books > Designing Delivery

Price$32.71 - $33.38
Rating
AuthorJeff Sussna
PublisherO'Reilly Media
Published2015
Pages232
LanguageEnglish
FormatPaper book / ebook (PDF)
ISBN-101491949880
ISBN-139781491949887
EBook Hardcover Paperback

Now that we're moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making - and keeping - promises to customers.

To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You'll learn how make IT a full partner in the ongoing conversations you have with your customers.




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