Cisco Unified Contact Center Enterprise (UCCE)



    Bookstore > Books > Cisco Unified Contact Center Enterprise (UCCE)

    Price$47.99 - $54.12
    Rating
    AuthorGary Ford
    PublisherCisco Press
    Published2011
    Pages287
    LanguageEnglish
    FormatPaper book / ebook (PDF)
    ISBN-101587141175
    ISBN-139781587141171
    EBook Hardcover Paperback

    Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment.

    The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator's view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics.

    You'll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems.

    Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently.




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