Cisco Unified Contact Center Enterprise (UCCE)
|Price||$47.99 - $54.12
|Format||Paper book / ebook (PDF)|
Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment.
The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator's view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics.
You'll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems.
Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently.
4 5 8
by Stuart Fordham
The Cisco Unified Computing System (UCS) can be found in the majority of data centers across the world. However, getting hands-on practice to learn this infrastructure can be difficult, as many companies will push to have it production-ready as soon as possible. Home-labs are also cost-prohibitive, cumbersome, electricity-hungry, and nois...
Price: $31.83 | Publisher: Apress | Release: 2023
by David Bateman
The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging.This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco's flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connec...
Price: $30.87 | Publisher: Cisco Press | Release: 2011
by Kevin Wallace
mplementing Cisco Unified Communications Voice over IP and QoS (CVOICE) Foundation Learning Guide is a Cisco - authorized, self-paced learning tool for CCNP Voice foundation learning. Developed in conjunction with the Cisco CCNP Voice certification team, it covers all aspects of planning, designing, and deploying Cisco VoIP networks and i...
Price: $15.40 | Publisher: Cisco Press | Release: 2011
by Daniel Jonathan Valik
Unified Communications brings all relevant types of communication technology and modalities together: telephony, chat, availability information, video, sharing, and the integration into line of business software.Microsoft Lync 2013 Unified Communications is a business and technology book combined into one about Unified Communications and ...
Price: $20.99 | Publisher: Packt Publishing | Release: 2013
by Kevin Corbin, Ron Fuller, David Jansen
Cisco Nexus switches and the new NX-OS operating system are rapidly becoming the new de facto standards for data center distribution/aggregation layer networking. NX-OS builds on Cisco IOS to provide advanced features that will be increasingly crucial to efficient data center operations. NX-OS and Cisco Nexus Switching is the definitive g...
Publisher: Cisco Press | Release: 2010
by Alexandre M.S.P. Moraes
Cisco Firewalls thoroughly explains each of the leading Cisco firewall products, features, and solutions, and shows how they can add value to any network security design or operation. The author tightly links theory with practice, demonstrating how to integrate Cisco firewalls into highly secure, self-defending networks. Cisco Firewalls s...
Price: $12.95 | Publisher: Cisco Press | Release: 2011
by David Schulz
The comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshooting.Cisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. For every stage of the system lifecycle, enterpr...
Price: $49.99 | Publisher: Cisco Press | Release: 2011
by Nazmul Rajib
This is the definitive guide to best practices and advanced troubleshooting techniques for the Cisco flagship Firepower Threat Defense (FTD) system running on Cisco ASA platforms, Cisco Firepower security appliances, Firepower eXtensible Operating System (FXOS), and VMware virtual appliances.Senior Cisco engineer Nazmul Rajib draws on uns...
Price: $50.99 | Publisher: Cisco Press | Release: 2017